Refund Policy

At New Era Digital Solutions, we strive to provide the best possible experience for our customers. If you are not satisfied with our services, we offer a refund policy for certain circumstances, as described below:

1. Service Cancellations

• If you decide to cancel a service before it is completed, you may be eligible for a partial or full refund, subject to the following conditions:

• Cancellations made within [number of days] days of purchase may be eligible for a full refund.
• Cancellations made after [number of days] days, but before work has begun, may be eligible for a partial refund, subject to a cancellation fee.
• No refunds will be granted for cancellations made after work has commenced.

2. Service Quality

• If you believe that the service provided does not meet your expectations or falls below expected quality standards, you may request a refund within [number of days] days after the service is completed.
• To request a refund due to service quality issues, you must provide a detailed explanation of the problems encountered and, where possible, concrete examples to support your claim.

3. Refund Process

• To request a refund, please contact our customer service team using the contact information provided at the end of this policy.
• Your refund request will be reviewed within [number of days] business days.
• If your refund request is approved, you will be refunded the corresponding amount within [number of days] business days using the same payment method used for the initial purchase.

4. Exceptions

• No refunds will be granted for services that have been completed and delivered satisfactorily as agreed.
• No refunds will be granted for services that have not been fully utilized or taken advantage of due to lack of participation or cooperation on the part of the customer.

5. Contact

• If you have any questions or concerns about our refund policy, please feel free to contact our customer service team using the following contact information: